Last Updated: 26 October 2026
This privacy policy applies to the following games developed by Flammable Penguins Games Ltd:
Flammable Penguins Games Ltd ("Company," "we," "us," or "our") is committed to protecting the privacy of our players. This Privacy Policy explains what information we collect and why we collect it, how we use that information, and the choices you have regarding your information when you play our games (the "Game").
This policy should be read in conjunction with our End User License Agreement (EULA). By installing, using, or otherwise accessing the Game, you agree to this Privacy Policy. If you do not agree, please do not install or use the Game.
We are Flammable Penguins Games Ltd, a company registered in England and Wales with company number 15845221. Our registered office is at Unit 3.33 The Busworks North Road, London, England, N7 9DP. For the purpose of the UK General Data Protection Regulation (UK GDPR), we are the data controller.
Since the Community Patch (October 2026), Augmental Puzzles uses our own online service, the Puzzle Server, for saves, daily puzzles, puzzle packs and leaderboards. It runs on Amazon Web Services in London, United Kingdom, and published pages (leaderboards, daily puzzles, news) are delivered worldwide through Amazon's content delivery network.
When you first play online, the Puzzle Server creates an account for you. The account is identified by a random number, not by your name. One account holds up to three player slots, and each slot is its own player with its own Puzzler Card.
Your public profile in the Game is made from options the Game offers you. You do not type anything into it.
We do not ask for your email address, real name, age, location or payment details in the Game.
Leaderboards are public. They show your public profile and your results. They do not show your platform ID or anything else from the list above.
When you play on Meta Quest, we access your Meta User ID through Meta's Platform Features to log you in to the Puzzle Server, and we check your purchases with Meta to unlock the add-ons you own. Leaderboards show your Puzzler Card name, not your Horizon username.
When you play on Steam, the Game asks Steam for a login ticket, which the Puzzle Server checks with Valve to learn your Steam ID and whether you own the Game.
When you play on PICO, we use your PICO user ID to log you in to our online services.
Earlier versions of the Game used Epic Online Services (EOS) for logins, cloud saves and leaderboards. Since the Community Patch, saves and leaderboards are on the Puzzle Server, and once your Puzzler Card is linked to your Steam or Meta account, the Game signs you in with that account instead. We are phasing EOS out over the next three months. Until then the Game may still use EOS to log you in, for example on PICO or the first time you play on a device, and reads your old EOS cloud save once, so your progress can move to the Puzzle Server. Once EOS is no longer used, we will update this policy.
If you make in-app purchases in Augmental Puzzles, transaction data is processed by the relevant platform provider (Meta, Steam, PICO). We do not store or have access to your payment information. We receive confirmation of what you own to unlock content within the Game.
We use your information only to run and improve the Game, because we need it to provide the Game you have chosen to play and because we have a legitimate interest in keeping it working well:
We do not sell, rent, or share your personal data with third parties for advertising, marketing, or profiling purposes.
The following services process data for us, or provide parts of the Game. Please review their privacy policies:
These third parties may collect and process your data under their own privacy policies, and we encourage you to review them. We are not responsible for the data practices of these third parties.
The Puzzle Server and its storage are in the United Kingdom. Some of our service providers, including Amazon's content delivery network, Discord and Epic Online Services, process data in the United States and other countries outside the UK or European Economic Area. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission and the UK International Data Transfer Addendum.
Under UK data protection laws, you have rights regarding your personal data, including the right to access it, correct it, erase it, and object to how we use it.
To erase your account, or one player slot, email us at delete@flammablepenguins.com with the platform you play on and your Puzzler Card name, so we can find your account. We will complete your request within 30 days.
Erasing your account removes your Puzzler Cards from every leaderboard and deletes your saves. Your platform IDs are destroyed for good: they are stored encrypted under a key that belongs to your account alone, and erasing destroys that key, so they can never be read again, and within 30 days not even from our backups. Puzzle results already recorded (times and scores) stay in our records, but with nothing left that connects them to you. We also delete any copies of your feedback from Discord.
For data held by platform providers (like Meta, Valve, PICO or Epic Games), you must contact them directly to exercise your rights regarding data they control.
If you wish to request deletion of data associated with your Meta User ID, please contact us at delete@flammablepenguins.com with your Puzzler Card name, or your Meta/Oculus username if you have not played since the Community Patch. We will process your request within 30 days.
To ask for a copy of the data we hold about you, or to correct it, email us at the same address.
You can stop us collecting new data by uninstalling the Game, and ask us to erase what we already hold as described above.
If you have questions about your rights or our data practices, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
Our Game is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the Game or on our website. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us at:
Flammable Penguins Games Ltd
Unit 3.33 The Busworks North Road
London, England, N7 9DP
Email: delete@flammablepenguins.com